Return & Refund Policy

At Solid Arc Solutions Pty Ltd, we want you to be completely satisfied with your purchase. Please read our return policy carefully to understand your rights and obligations.

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1. Eligibility for Returns

• Items may be returned within 30 days of purchase provided they are:

  • Unused and in original condition.

  • Accompanied by proof of purchase (receipt or invoice).

• Custom or made-to-order products (including fabricated steelwork, bespoke designs, or personalised jobs) are non-refundable unless defective or not as described.

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2. Non-Returnable Items

• Sale or clearance items.

• Custom fabrication or special-order materials.

• Products that have been installed, used, or altered after delivery.

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3. Faulty or Damaged Goods

If an item arrives damaged or develops a manufacturing fault within the warranty period, please contact us immediately. We will:

• Arrange a repair, replacement, or refund at no additional cost.

• Require photos or inspection before processing the return.

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4. Process for Returns

1. Contact our office at (02) 4049 9003 or email info@solidarcsolutions.com.au with your order number.

2. Our team will confirm return eligibility and provide instructions.

3. Ship the item back (at your expense unless faulty).

4. Once inspected, we will issue a refund, replacement, or store credit.

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5. Refunds

• Approved refunds will be processed to your original payment method within 7–10 business days.

• Shipping fees are non-refundable, except in cases where we supplied a faulty or incorrect item.

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6. Contact Us

If you have any questions about this policy, please reach out:

 (02) 4049 9003

 info@solidarcsolutions.com.au